Support – Repairs

If you bought your product directly from our shop and you have technical problems please follow these steps:

  • Please report your technical problem at repairs@antminerdistribution.com
  • Please refer to your invoice number.

By our approval you can send your faulty miner or faulty part to:

Antminer Distribution Europe BV/ repairs
Lijndonk 4
4825 BG Breda
The Netherlands

  • Please include a copy of your invoice in the box. 
  • Please send us the tracking number as soon as you can.

NOTE:

We only provide this service for customers who bought their products directly from our webshop.

Unfortunately there are some delays in the repair process. Due to the severe epidemic situation in Hong Kong, the Hong Kong warehouse is under the epidemic control of the government. At present, it can only receive goods, but cannot carry out testing, maintenance and delivery.
The specific recovery time will be notified by the government later. Please kindly understand that.

As a result it will take extra time to finalise your repair. The employees at the repaircenter are doing their very best to solve this situation as soon as possible.

We want to apologize for any inconvenience that this causes.


If you did not buy your product directly from our shop please follow these instructions:

Please log in to your BITMAIN account (or create one) and create a ticket: https://service.bitmain.com/repair/create

Please follow the instructions:

  • Please prepare your faulty parts/miner for return and pack it well and protected.
  • Please log in to your BITMAIN account (or create one) and create the ticket: https://service.bitmain.com/repair/create
  • Print and Insert in the box the repair ticket
  • Declare item value within €55,- and describe the product as a “Warranty part” “Repair” on the waybill; Otherwise you will be liable for the additional customs clearance fees incurred.
  • Use DHL express, UPS, Fedex or any other express courier. Don’t use local post office because all packages will be rejected by customs in that case.

 

HongKong Delivery Address
Name: Ms. Chong

Company Name: Win-Link Electronics Technology CO. Limited (CM00005419)

Address:  Lot 1388-1389, DD102, KA LUNG ROAD, SAN TIN, YUEN LONG, N.T. HK

Postal code: 999077 (no postal code in HK)Working Hours : Mon – Fri: 9:00 – 12:00, 14:00 – 16:30 (local time)

Tel: +852-35909310

Please read the terms and condition carefully before submitting your ticket. You can download the Repair Guide here.

If you have any questions please contact here: https://support.bitmain.com/hc/en-us/requests/new