If you bought your product directly from our shop and you have technical problems please follow these steps:
- Please report your technical problem at firstname.lastname@example.org
- Please refer to your invoice number.
By our approval you can send your faulty miner or faulty part to:
Antminer Distribution Europe BV/ repairs
4825 BG Breda
- Please include a copy of your invoice in the box.
- Please send us the tracking number as soon as you can.
We only provide this service for customers who bought their products directly from our webshop.
If you did not buy your product directly from our shop please follow these instructions:
Please log in to your BITMAIN account (or create one) and create a ticket: https://service.bitmain.com/repair/create
Please follow the instructions:
- Please prepare your faulty parts/miner for return and pack it well and protected.
- Please log in to your BITMAIN account (or create one) and create the ticket: https://service.bitmain.com/repair/create
- Print and Insert in the box the repair ticket
- Declare item value within €55,- and describe the product as a “Warranty part” “Repair” on the waybill; Otherwise you will be liable for the additional customs clearance fees incurred.
- Use DHL express, UPS, Fedex or any other express courier. Don’t use local post office because all packages will be rejected by customs in that case.
Repair center adress
Company Name: Bitbase Lao Sole Co
Recipient’s Name: Mr. WANG WEI
Phone: +856-020 55503390
Address: NSW-02-01, Warehouse No. 2, Saysettha Development Zone, Vientiane Capital, Lao PDR.
1. Laos repair site can receive and ship packages normally except Ukraine, russia, Brazil Cuba, Syria, Iran, Iraq and other war-torn countries.
2. DHL, EMS, FedEx can be used to ship to Laos repair site. If you want to use another shipping company, please confirm with the logistics company first to avoid the risk of returning or lost of your packages. When shipping, please insure according to the actual price of the product to avoid all related risks during transportation.
3. When using pallet packaging, please ensure that the size of the pallet is 1.2m*1m, and the height of the pallet with the mining machine is not higher than 1.8m.
4. The costs of returning defective products to our repair site, inclusive of any/all custom clearance fees, shall be borne by you. If the defective products are returned uninsured, you are assuming all risks associated during transport. Bitmain will not be liable for any losses or damages. Please check and choose DDP shipping term.
Please read the terms and condition carefully before submitting your ticket. You can download the Repair Guide here.
If you have any questions please contact here: https://support.bitmain.com/hc/en-us/requests/new