Support – Repairs

On this page you can create a repair ticket. Please read the terms and condition carefully before submitting your ticket. You can download the Repair Guide here.

NOTE:

We only provide this service for customers who bought their products directly from our webshop.
Unfortunately there are some delays in the repair process. This has been caused by the lack of available spare parts.

As a result it will take extra time to finalise your repair. The employees at the repaircenter are doing their very best to solve this situation as soon as possible.

We want to apologize for any inconvenience that this causes.

NOTE: 
The repaircenter in the Netherlands has been closed recently. This means from now on repairs need to be send to the repaircenter in Hong Kong directly by you. The adress will be given to you after you have created a ticket.

You will have to pay for the shipping fee to Hong Kong. The repaircenter will pay for the shipping costs back to you.

PLEASE DO NOT SEND MINERS/PARTS TO OUR ADRESS IN THE
NETHERLANDS