FAQ’s (Frequently asked questions)

No, because Bitmain offers no official EU resell opportunities at all. But with the permission of Bitmain we have been re-selling Antminer products successfully for more than seven years now. Therefore we have a good relationship with the manufacturer Bitmain. You can check for reviews on our facebook page and trustpilot or contact BITMAIN (Nathaniel) for recommendations. You can also request for recommendations from current customers. In addition you can check our registration number at the Dutch Chambre of commerce. (KvK) Besides that we have a valid EU company VAT number.
✔Shipping directly from the Netherlands to EU customers so no additional import duties,custom fees/VAT or delays for EU customers! ✔We are a reliable company, you can request for recommendations from customers in your country. But you can also check for reviews on our facebook page and trustpilot or contact BITMAIN (Nathaniel) for recommendations. ✔Our website is online since 2014! ✔You can submit an order on request if a product is sold out or not in stock. ✔We offer the best online pricing possible in the EU. ✔Multiple payment options like: banktransfer, Credit card, Apple Pay, PayPal, iDEAL, Bancontact, SOFORT, Giropay and crypto. (You will always receive an official proforma invoice for your order) ✔We have a valid EU company VAT number and a registration at the dutch chambre of commerce. ✔We offer European warranty up to two years. ✔We have a great customer support replying to emails within several hours! ✔Reachable by email, Skype, Webchat, Telegram, Facebook messenger and phone! ✔Our company is situated in the Netherlands but we have the ability to ship and deliver all over Europe within several days! ✔You have the option to pick up your order (Netherlands) ✔Easy and fast repair service here at repair center in the Netherlands. ✔Worldwide shipping cheap and fast! ✔We offer free delivery in the Netherlands. ✔We offer full technical support. ✔We offer hosting solutions at competitive rates!
No, we only sell our products from www.antminerdistribution.com. Please do not place your order at another website claiming to be an official Antminer Distribution EU company or representative. We are not responsible for such purchases. We have no relation with these websites and only sell products from www.antminerdistribution.com.
When a product is available you can easily place your order by the order form online. After confirming your order you will receive an official invoice with payment instructions. When payment is made in time your order is final. If we can not process your order you will receive an email notification.
Please subscribe to our newsletter. This way you will automatically receive an email when a product is available again.
We ship directly from the Netherlands (EU). This means if you order from inside EU zone there will be no additional customs or import duties. If you place your order from outside EU zone please notice you'll have to pay customs and import duties on delivery. In that situation please consult your local authorities.
If you place your order from inside EU zone as private customer you'll be invoiced VAT included. If you place your order from inside EU zone as business customer with EU company VAT number we can deduct VAT on your invoice (0% intracommunity supply). All orders placed from outside EU zone are invoiced VAT excluded. In that situation the VAT will be charged on delivery.
We ship out all orders to EU customers from our warehouse in the Netherlands. Shipping within the EU zone takes about 2-5 days depending on your country. The average costs is about €25,- per unit. We ship by our preferred partner DPD. We can ship out all orders to customers that are located outside the EU zone directly from warehouses in Hongkong/China/Malaysia/USA. Shipping takes about 3-5 days depending on your country. Please contact customer support to get more info on the delivery costs. We ship by our preferred partners UPS and DHL express.
We offer two years full warranty to all private customers. We offer one year full warranty to all business customers. For more detailed info please check our terms and conditions subject 7.
You can create a repair ticket here: https://www.antminerdistribution.com/support/ You can also consult our customer support for help and assistance. If a product needs to be repaired we will provide you with the information. You'll get instructions on how to send back your faulty part or unit to our office. We'll arrange repairs and replacement from our partner repaircenter in the Netherlands. Please send an email to repairs@antminerdistribution.com
Yes we can as long as there is enough stock. Bulk discount already applies on the purchase of 5 units and more. Sometimes we also sell multiple units at the super sale section. For bulk requests we advise you to contact us: order@antminerdistribution.com
We always accept payment by safe IBAN banktransfer. But you can also use Credit card, Apple Pay, PayPal, iDEAL, Bancontact, SOFORT or Giropay to pay for your order. Besides that you can currently make payment in Bitcoin, Bitcoin cash, Ethereum, Tether UDST, Litecoin and Dogecoin.